Privacy Policy

Smart Doctors, LLC Privacy Policy

Last revision: February 9, 2021

I. Notice of Health Information Privacy Practices
The Healthcare Professionals who deliver Services through Smart Doctors practice within a group of independently owned professional practices collectively known as "Smart Doctors". This section of our Privacy Policy (Section I, "Notice of Health Information Privacy Practices" or "Notice" ) describes how Smart Doctors (and Smart Doctors, LLC., when acting on behalf of Smart Doctors) may use and disclose health information about you and how you can access this information. Please review it carefully.

How is Patient Privacy Protected?
As the healthcare professionals providing online medical and clinical services through Smart Doctors (the "Smart Doctors and Smart Doctors, LLC", "us", "we", "our"), we understand that information about you and your health is personal. Because of this, we strive to maintain the confidentiality of your health information. We continuously seek to safeguard that information through administrative, physical and technical means, and otherwise abide by applicable federal and state guidelines.

How do we use and disclose Health Information?
We use and disclose your health information for the normal business activities that the law sees as falling in the categories of treatment, payment and healthcare operations. Below we provide examples of those activities, although not every use or disclosure falling within each category is listed:

II. We may also use your health information to:

III. All other uses and disclosures, not previously described, may only be done with your written authorization. We will also obtain your authorization before we use or disclose your health information for marketing purposes or before we would sell your information. You may revoke your authorization at any time; however, this will not affect prior uses and disclosures. In some cases state law may require that we apply extra protections to some of your health information.

What are the Healthcare Professional's Responsibilities?
We are required by law to:

IV. We reserve the right to change our privacy practices, and make the new practices effective for all the information we maintain. Revised notices will be posted on the Smart Doctors website and mobile application.
Do you have any Federal Rights?

The law entitles you to:

  1. Who Will Follow This Notice?
    This Notice describes the health care practices of:

    • Any Healthcare Professional authorized to access and/or enter information into your health record;

    • All departments and units of Smart Doctors and Smart Doctors, LLC through which online health services are provided; and

    • All affiliates and volunteers.

      VII. Smart Doctors Site Privacy Policy Introduction.

      This Section of our Privacy Policy (Section II, "Site Privacy Policy") explains how we collect, use, and disclose information from and/or about you when you use the Site or the Services.

Important Definitions

When we use the term “Personal Information” in this Privacy Policy, we mean information about you that is personally identifiable to you, such as your contact information (e.g., name, address, email address, or telephone number), personally identifiable health or medical information (“Health Information”), and any other non-public information that is associated with such information. When we use the term “De-Identified Information”, we mean information that is neither used nor intended to be used to personally identify an individual. When we use the term “Cookies”, we mean the small pieces of information that a Site sends to your browser while you are viewing a website. Lastly, when we use the term “Pixel”, we mean the HTML code snippet that may be embedded in certain parts of the Site to collect information about the device that you use to access the Site and your use of the Site that may be shared with third parties in accordance with this Privacy Policy.

Children under age 18.
We do not knowingly allow individuals under the age 18 to create Accounts that allow access to our Site.

The Personal information we collect or maintain may include:

VIII. We may use your Personal Information for the following purposes ​(subject to the restrictions relating to the use of Health Information described in Section I):

Mixpanel's automatic retention of data collected through your browsers while on our Site by clicking on this link​. To track opt-outs, Mixpanel uses a persistent opt-out cookie placed on your devices. You can find out the types of information AppsFlyer collects and how you can opt-out of AppsFlyer by visiting its website:​ or by emailing

XI. De-Identified Information.
We may use De-Identified Information created by us without restriction. Information You Share With Third Parties.
This Site Privacy Policy applies only to information we collect through the Site and in email, text and other electronic communications set through or in connection with the Site. This Site Privacy Policy DOES NOT apply to information collected by any third party. When you click on links on the Site you may leave our Site. We are not responsible for the privacy practices of other sites, and we encourage you to read their privacy statements. Modification of Information.
Members will be able to update some of their information through the Site. Requests to modify any information may also be submitted to
Limitations on Deletion of Information.
You may request deletion of your Personal Information by us, however, we may be required (by law or otherwise) to keep this information and not delete it (or to keep this information for a certain time, in which case we will comply with your deletion request only after we have fulfilled such requirements). When we delete Personal Information, it will be deleted from the active database, but may remain in our archives and we may also retain Anonymous Information about your use of our services. Once we disclose some of your Personal Information to third parties, we may not be able to access that Personal Information any longer and cannot force the deletion or modification of any such information by the parties to whom we have made those disclosures. After we delete Personal Information, we may retain De-Identified Data and will continue to use De-Identified Data as permitted under this Site Privacy Policy. Steps we take to keep your information secure.

We employ reasonable physical, electronic and managerial security methods to help protect against unauthorized access to Personal Information, such as encryption. But please be aware that no data transmission over the Internet or data storage facility can be guaranteed to be perfectly secure. As a result, while we try to protect your Personal Information, we cannot ensure or guarantee the security of any information you transmit to us.

Right to Non-Discrimination
Smart Doctors will not discriminate against you for exercising any of your privacy rights under law, or as set forth in this Site Privacy Policy.

Changes to the Site Privacy Policy.
We may change the Site Privacy Policy from time to time in the future. We will post any revised version of the Site Privacy Policy on this page. Continued use of our services following notice of such changes will indicate your acknowledgement of such changes and agreement to be bound by the terms and conditions of such changes. By using the Site, you are agreeing to our collection, use and disposal of Personal Information and other data as described in this Site Privacy Policy, both as it exists now and as it is changed from time to time.
All capitalized terms in the Smart Doctors Privacy Policy (Sections I and II) not defined herein shall have the meaning set forth in the Smart Doctors Terms of Use.

If you have questions or concerns about our Privacy Practices, or would like to report a violation, please contact us by sending an email to​